If the picture stutters, it's usually your own network or device – not the provider. These steps solve most cases.
First aid Your network Which box
First aid
- Close other programs and downloads on the device.
- Pause the stream for a minute so the buffer fills, then start it again.
- Choose a smaller resolution – for example the FHD or HD channel instead of RAW.
- Restart the router and the device: unplug, wait 20 seconds, plug in again.
Your network
- Ethernet cable instead of Wi-Fi – more stable. If Wi-Fi, then 5 GHz instead of 2.4 GHz.
- Switch off devices that use bandwidth on the side (phones, tablets, smart-home cameras).
- Keep the router firmware and the device up to date.
- Try another route: set DNS to 1.1.1.1 or 8.8.8.8 or briefly try a VPN – it can help, but can also slow things down.
- Between 8 and 10 pm the networks are full; then only a smaller channel often helps.
- If it only stutters for you and only with us: Routing problems.
Which box
Buy cheap, buy twice. Plan on €70 to €90 and look for at least 2–3 GB RAM, 32–64 GB storage, a quad-core CPU and current Android TV. Our picks are under Hardware recommendations.
- 4K stutters with a memory card? The card is usually too slow – use an “Extreme” or “Ultra” card with U3.
- Kodi runs better on an external TV box than directly on the smart TV. Smart TVs are often too weak for it.
Self-help for problems client area Open ticket (in the client area)
