We are pleased to introduce our new Telegram Service Bot.
The bot will help simplify many processes and make central service features directly available via Telegram. It serves as a fast, convenient companion for information, support-related updates and future extensions that will be added step by step.
✨ What you can do with the Service Bot
The bot already offers a wide range of useful features to support you in your daily use. Many familiar areas from our web system are now available to you directly via Telegram.
- General information – important notices, news and service updates.
- Issues / tickets – information about known technical issues and system status.
- Events & subscriptions – all relevant information about events, subscriptions and highlights.
- Search live events – direct search for live sports and other events.
- App guides – installation and setup guides for Smart TV, FireTV, Android, iOS, Web Player and more.
- Web Player – convenient direct access to the online web player.
- New uploads – overview of newly added movies & series (regularly updated).
- Wishbox – submit movie requests (no series, max. 3 requests per month).
- Customer chat – participate in the integrated customer chat directly via the bot.
- Settings / notifications – manage notifications for live events as well as movies & series.
⚠️ Important notice regarding responsibility
The Telegram Service Bot can be used by all customers, including customers of VenneTV.
- ❗ Support, account or order-related requests (e.g. renewals, new orders, payment questions or account issues) must be submitted by VenneTV customers first via the VenneTV shop ticket system.
- ❗ These requests must not be submitted directly via the bot.
If such a request is submitted via the bot, you will be redirected to VenneTV as your responsible contact.
This is just the beginning – the Service Bot is continuously being expanded. New features, menu items and improvements are added regularly and documented in our knowledgebase.
ℹ️ Important usage note
The direct bot link and bot name can be found exclusively in our knowledgebase guide. Please use this article to open and start the bot correctly.
Open the knowledgebase guide⚠️ Test phase & feedback
The bot is currently in an active testing and expansion phase. Some features are still being improved or extended. If you notice any issues or have suggestions, we appreciate your feedback.
