IPTV stutters or freezes: what you can do
If the picture stutters, it's usually your own network or device – not the provider. These steps solve most cases.
Troubleshooting 6 articles
Login fails, but mobile data works
Login fails on every device at home, but works on mobile data? Then the internet address of your home connection is very likely blocked. Your access itself is fine.
Problem? Start here
Most problems come from your own network, not from your access. Go through these checks in order before you open a ticket.
TV guide (EPG) missing: how to set it up
If a channel has no TV guide (EPG), it's usually the app settings or the channel only delivering its schedule again at midnight. In TiviMate set up the EPG like this:
VPN is blocked: what to do
If you can't reach our system with a VPN, the VPN address is usually blocked: attackers use the same VPN servers, and our firewall blocks them automatically. Switch the country …
Vodafone line: activate Dual Stack
If you have a Vodafone connection and can't reach our servers, your line usually lacks an IPv4 address (DS-Lite). Have Vodafone switch it to Dual Stack – this usually takes less …
