If you have a Vodafone connection and can't reach our servers, your line usually lacks an IPv4 address (DS-Lite). Have Vodafone switch it to Dual Stack – this usually takes less than 24 hours.

  1. Call the Vodafone hotline (private customers: 0800 172 1212).
  2. Ask for the switch to Dual Stack: you need a public IPv4 address because your service requires it.
  3. Restart the router after the switch.

Good to know

  • Dual Stack means your line uses IPv4 and IPv6 at the same time.
  • Our servers are only reachable via IPv4; an IPv6-only line can't establish a stable connection.
  • This affects Vodafone cable and DSL lines.
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