IPTV stutters or freezes: what you can do

If the picture stutters, it's usually your own network or device – not the provider. These steps solve most cases.

First aid Your network Fast line, still stuttering Which device Gloriaforce

First aid

1. Close other programs and downloads on the device.
2. Pause the stream for a minute so the buffer fills, then start it again.
3. Choose a smaller resolution – for example the FHD or HD channel instead of RAW.
4. Restart the router and the device: unplug, wait 20 seconds, plug in again.

Your network

• Ethernet cable instead of Wi-Fi – more stable. If Wi-Fi, then 5 GHz instead of 2.4 GHz.
• Switch off devices that use bandwidth on the side (phones, tablets, smart-home cameras).
• Keep the router firmware and the device up to date.
• Try another route: set DNS to 1.1.1.1 or 8.8.8.8 or briefly try a VPN – it can help, but can also slow things down.
• Between 8 and 10 pm the networks are full; then only a smaller channel often helps.

Fast line, still stuttering

A fast speed test doesn't mean the route to our server is clear. Your data passes many stations; if one of them is overloaded, it stutters.

1. Switch the server address: Backup URL instead of Main URL runs via another provider and so via another route (which address when).
2. Briefly try a VPN with another country – that forces a different route.
3. If it stays like that, report it to your internet provider – only they can improve the line in their network.

• The speed test only measures the distance to the nearest test server, not to us.
• Telekom connection: In the evening and at weekends there are bottlenecks at times on the way into the Telekom network. A VPN with a nearby country helps then (if the VPN is blocked). Without a VPN, use the HD instead of the FHD channel during that time.

Which device

Weak boxes stutter more often. Look for at least 2–3 GB RAM, 32 GB storage, a quad-core CPU and current Android TV or Fire OS. Devices we recommend: Streaming devices for IPTV.

• 4K stutters with a memory card? The card is usually too slow – use an “Extreme” or “Ultra” card with U3.
• Kodi runs better on an external TV box than directly on the smart TV. Smart TVs are often too weak for it.

Gloriaforce box with Appforce

In the Appforce app, the option Modern strategy in M3U live TV must be on, otherwise our IPTV doesn't run stably there.

1. Open the menu in Appforce and go to More settings.
2. Choose Quick utilities.
3. Switch on Modern strategy in M3U live TV – the switch must be green.

Problem? Start here Open ticket (in the client area)