If you bought your access directly from VenneTV or Zaheka – via Telegram, e-mail or WhatsApp – we'll transfer it to the shop. After that you renew it yourself in the client area; username, password and price stay the same.
How it works
- Create an account in the shop.
- In the client area, open a ticket with the username and password of your access and tell us which duration you want (1, 3, 6 or 12 months). Without a choice we use 12 months.
- We transfer the access – you'll then see it under My Services.
Good to know
- Renewals are only available in the shop; a manual renewal or a new purchase outside the shop is no longer possible.
- In the shop you see all accesses in one account, get an e-mail before expiry and all important news (address changes, maintenance).
- You don't need to tell us how long your access still runs – we can see that ourselves.
- We only transfer active accesses bought directly from VenneTV or Zaheka. Accesses from other providers are not taken over.
