My access

The search in the client area finds your access, invoices and tickets, plus matching help articles.

  1. On the dashboard, type into the Search tile: a username, your note (for example “living room”), an invoice or ticket number.
  2. Suggestions appear while you type. Tap one or press Search.
  3. Results are grouped by type. Next to each result is the matching button, for example Renew or Pay.
Search tile on the dashboard

The Search tile on the dashboard.

Search result with access and invoices

Results by type: access and invoices.

Good to know

  • Unpaid invoices and Ending soon show you in one click what is coming up next.
  • For invoices and tickets, just the number is enough, for example 14635.
  • You set your own note per access on the page of the access: Personal notes.

Go to search My Access

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All articles: My access

More on this topic

I forgot my login data

If you have a shop account, your username and password are on the page of your access under Login data as long as it is active. Without an account, username …

Personal access notes

Give each entry under My Access its own name, for example “living room” or “grandma”. That way you always know which is which.

More connections: how it works

The number of connections can't be changed while your access is running – neither up nor down. You get more connections with additional access or new access.