If you have a shop account, your username and password are on the page of your access under Login data as long as it is active. Without an account, username or ticket number we can't identify your access – then there is no replacement.
We don't store user data or logs that would let us find an access afterwards – like a lost ticket. If you can't get into your account any more, see Can't get into your client account?
No, there are no refunds. If you have a problem with your access, write to us – we almost always...
Renewing works as soon as your remaining time is at most one duration. You can change the...
✅ Your privacy is important to us We do not store any customer data on our systems....
Recordings (catch-up) stay available for 3 to 7 days, depending on the channel. In TiviMate you...
RAW channels are the unchanged source from satellite or cable in the best quality. FHD channels...
