Can't get into your client account? How to get back in
Your login details still work – only the shop's address has been vennetv.shop since the move. If you still can't get in, one of these ways helps.
My access 7 articles
I forgot my login data
If you have a shop account, your username and password are on the page of your access under Login data as long as it is active. Without an account, username or ticket number we …
Main, Backup and ITA: which server address when
Your access has three server addresses: Main URL, Backup URL and For ITA customers. If the Main URL is down, switch to the Backup URL – with the same login data. All three are on …
More connections: how it works
The number of connections can't be changed while your access is running – neither up nor down. You get more connections with additional access or new access.
Personal access notes
Give each entry under My Access its own name, for example “living room” or “grandma”. That way you always know which is which.
Renew your access and change its duration
You renew and change the duration on the page of your access under Manage while your access is active. You get there via client area → My Access → tap the one you need.
Search by username, note or invoice number
The search in the client area finds your access and its invoices – by username, your own note or an invoice number.
